SMARTTRACE FEATURE LIST AND FAQ

TAKE CONTROL OF YOUR HEAT TRACE INFRASTRUCTURE

FEATURE LIST

Feature	Description	SmartTrace Monitoring	SmartTrace Monitoring+	SmartTrace Management	SmartTrace Enterprise
User Account	Unlimited individual secure user accounts with individual permission control	YES	YES	YES	YES
Secure Login & Authentication	2 factor authentication and optional facility authentication integration	YES	YES	YES	YES
Live and Interactive Dashboard	Understand the health of your EHT system. Know your system to protect your assets	LIMITED	YES	YES	YES
Automatic Continuous Device Trending	Continuous device trending for all circuits. Keep your data forever		YES	YES	YES
Power Trending	Continuous power trending and analytics to reduce power consumption			YES	YES
Document Control Center	Built in document control center to store PDF copies of heat trace isometrics, P&ID's, panel schedules, etc. OR linked with an existing document control center		YES	YES	YES
Alarm Validation	Automatically validate your alarms eliminating nuisance and troublesome alarms			YES	YES
Live Circuit Monitoring & Configuration	Monitor and Configure individual heat trace circuits live from any device	YES	ENHANCED	ENHANCED	ENHANCED
Scheduling Data	Manage your heat tracing scheduling data. Manually enter in WO's and completion of work			YES
Scheduling System Integration	Integration to customer ERP system to manage scheduling, alarm tickets and repairs.Import Facility scheduling data to SmartTrace			OPTIONAL	YES
Scheduling - Work Ticket Generation	ERP Integration with off-site support to generate Work tickets include Check Sheets, Isometrics, P&ID�s, Wiring diagrams* * If available				YES
Criticality Rulesets	Not all alarms are created equally, utilize all your process, alarm and temerature data to create rulesets to prioritize alarms the right way			YES	YES
Alarm Historian	Track your alarm history to provide quick access to diagnostics and problem identification		YES	YES	YES
Scheduling Data Historian	With ERP Integration. Real time historian of all heat trace related activities at your fingertips on the circuit viewer page			YES	YES
Communication Loop Monitoring	Detailed monitoring of the status and alarms specifically related to heat trace communication loops.		YES	YES	YES
Forced On EHT Manager	Manage your forced on circuits to tune your system and correct problematic circuits			YES	YES
Nuisance EHT Manager	Manage your nuisance alarms and address design and installation issues			YES	YES
Freeze Log Manager	Manage problematic heat trace circuits by identifying freezing issues and address the design and installation.			YES	YES
24/7 Remote force on/off support	Let our team work with your operations team and conduct remote force on's/off's 24/7				YES
Heat Trace Reporting Emails	Send scheduled reports on the health of the system at custom intervals that make sense for you			YES	YES
Process and electrical circuit data integration	Integrate all data sources to manage and understand your alarms		YES	WE IMPORT	WE IMPORT
Circuit Manager Tools	Circuit information on mobile devices for maintenance teams to perform EI duties and troubleshooting		YES	YES	YES
Multiple Facility Manager	Use one platform to manage EHT and EHT alarms at multiple facilities			YES	YES
24/7 Technical Support	24/7 heat trace technical support for all business units: Operations, Reliability & Maintenance				YES
Programming Audits	Automatic programming audits to make sure the system is operating as per design - catch issues before they happen			YES	YES
User Audit Trail	Clear and concise audit trail of every programming or configuration change on every heat trace controller. See what and who made configurations to the heat trace system			YES	YES
Troubleshooting	A part-time field asset to supplement your maintenance team with heat trace assessments, troubleshooting and repair services		OPTIONAL	OPTIONAL	OPTIONAL

FAQ

What's the difference between monitoring and management in SmartTrace?

Monitoring in SmartTrace refers to real-time tracking and alerting of your heat trace systems' performance. Management, on the other hand, involves actively controlling and optimizing those systems. With SmartTrace, you get both, ensuring your heat trace infrastructure is not only monitored for issues but also managed to prevent them.

My controllers aren't networked. How can SmartTrace help?

We have extensive experience in networking heat trace controllers, and we often utilize radio technology to achieve this. The best part is that this is a proven and cost-effective solution. It allows for seamless communication between controllers and the SmartTrace platform, ensuring comprehensive monitoring and management.

Is SmartTrace a subscription service?

No, SmartTrace is not a traditional subscription service. It's a Software-as-a-Service (SaaS) platform, which means you have continuous access to the latest updates and features as part of your usage. We are constantly improving and enhancing SmartTrace to provide you with the best experience.

Who owns my data when using SmartTrace?

You own your data. At EHT Group, we understand the importance of data security and privacy. Your data is yours, and we ensure its confidentiality and security.

Why is SmartTrace in the cloud?

SmartTrace is hosted in the cloud for several reasons. It provides universal accessibility, allowing you to monitor and manage your heat trace systems from anywhere. The cloud offers unlimited data storage and computational power, ensuring scalability and robust performance for your needs.

We're concerned about getting SmartTrace approved for our facility.

SmartTrace is an extremely secure platform, and we have developed a specific integration method that aligns with facility heat trace networks. It's important to note that SmartTrace is already installed and trusted in some of the world's largest oil and gas facilities, which speaks to its reliability and security. We can work closely with your team to address any concerns and ensure a seamless implementation process. Feel free to customize these answers to align with your specific messaging and the details of your SmartTrace platform.

What types of heat trace systems can SmartTrace monitor and manage?

SmartTrace is designed to connect to a wide range of heat trace controllers, assuming they have communication capability. This includes controllers from major brands such as nVent (Raychem / Digitrace), Thermon, Nextron, Chromalox, and even PLC-based heat trace controllers. If there's a controller that SmartTrace currently can't connect to, our team is continually expanding our compatibility, and we can have it integrated within a week or two to ensure comprehensive monitoring and management.

How does SmartTrace help reduce operational and maintenance costs, including power consumption and CO2 emissions?

SmartTrace provides real-time insights into your heat trace systems' performance, enabling you to identify and address issues proactively. This not only reduces the need for costly emergency repairs and minimizes downtime but also plays a crucial role in optimizing how your heat trace systems operate and are configured. This optimization can lead to significant power savings and a reduced CO2 footprint, making it not only a cost-saving solution but also an environmentally conscious one. Over time, these benefits translate into both financial and sustainability gains for your facility.

Can I integrate SmartTrace into my existing facility infrastructure?

Yes, SmartTrace is designed for easy integration into existing heat trace systems. Our team can work with your facility to seamlessly incorporate SmartTrace into your operations, whether your controllers are networked or not.

What kind of support and training do you offer for SmartTrace users?

We offer comprehensive training and support to ensure you get the most out of SmartTrace. Our team will guide you through the setup process, provide training for your staff, and offer ongoing support to address any questions or issues that may arise.

Can SmartTrace be customized to our specific facility needs?

Absolutely. SmartTrace is designed to adapt to the unique requirements of your facility. We understand that no two facilities complete heat trace maintenance activities in the same way. That's why SmartTrace's management processes are entirely customizable. This includes tailoring how we integrate your facility's scheduling and process data into SmartTrace. We work closely with you to ensure that SmartTrace aligns seamlessly with your specific processes and needs, offering a personalized solution that maximizes efficiency and effectiveness.

SMARTTRACE NETWORK CONFIGURATION

At EHT Group, we specialise in heat trace networking solutions. SmartTrace is built to utilize simple robust networking and conductivity principles to ensure reliability and future troubleshooting.

No proprietary hardware is required.

SmartTrace is perfect for both large-scale installations, and small applications where no network infrastructure is in place (think water towers or remote locations.)

01. STANDARD INFRASTRUCTURE

SmartTrace will connect to a heat trace infrastructure where existing hardwired connections to heat trace panels (EHT) are already established.

This will typically consist of a networked system consisting of a fiber network and serial media converters.

02. RADIO COMMUNICATION

We are radio communication experts.

Radios are a perfect solution to connect hard-to-reach heat trace panels where traditional wiring is unfeasible.

Traditionally we utilize industrial 900MHz ad 2.4GHz serial radios.

03. REMOTE CELLULAR COMMUNICATION

Perfect for small applications in remote locations. Think pump stations, water towers, and pump houses.

Locations, where heat trace infrastructure exists but no existing network infrastructure, are in place.

SmartTace will connect to industrial cellular network equipment we install inside your heat trace controllers.