SMARTTRACE™ FEATURE LIST AND FAQ
TAKE CONTROL OF YOUR HEAT TRACE INFRASTRUCTURE
FEATURE LIST
| Feature | Description | SmartTrace Monitoring | SmartTrace Monitoring+ | SmartTrace Management | SmartTrace Enterprise |
|---|---|---|---|---|---|
| User Account | Unlimited individual secure user accounts with unique permissions. | YES | YES | YES | YES |
| Secure Login & Authentication | 2FA and optional facility Microsoft Single Sign-On (SSO). | YES | YES | YES | YES |
| Live Circuit Monitoring & Configuration | Monitor and configure circuits in real-time. | YES | YES | YES | YES |
| Live and Interactive Dashboard | Understand the health of your EHT system. Know where to focus your efforts. | LIMITED | YES | YES | YES |
| Automatic Continuous Device Trending | Continuous device trending for all circuits. Know what's happening in real-time. | YES | YES | YES | |
| Document Control Center | Store and access all your heat trace-related documents. | YES | YES | YES | |
| Alarm Historian | Historical data for all alarms to help identify recurring issues. | YES | YES | YES | |
| Communication Loop Monitoring | Monitor the health and performance of your communication network. | YES | YES | YES | |
| Circuit Manager Tools | Tools to manage and optimize heat trace circuits. | YES | YES | YES | |
| Process and Electrical Circuit Data Integration | Integrate process and electrical data for comprehensive monitoring. | YES | WE IMPORT | WE IMPORT | |
| Power Trending | Continuous power trending and analytics to spot trends and inefficiencies. | YES | YES | ||
| Alarm Validation | Prioritize alarms and filter out non-critical alerts. | YES | YES | ||
| Criticality Rulesets | Apply advanced priority rules to focus on operationally critical lines. | YES | YES | ||
| Digital Field Testing Reports | Digitize and store all field testing reports, including splice repair forms, for easy access and analysis. | YES | YES | ||
| Geo Tagging | Tag & find heat trace panels and circuits directly with your smartphone. | YES | YES | ||
| Replace Controller Feature | Replace & upgrade controllers without losing valuable data or requiring reprogramming. | YES | YES | ||
| Mass Program Configurator | Make mass programming changes across multiple controllers efficiently. | YES | YES | ||
| Programming Audits | Automatic programming audits to make sure the system is operating as per design - catch issues before they happen | YES | YES | ||
| Heat Trace Reporting Emails | Receive automated reports on the status of your heat trace system. | YES | YES | ||
| Scheduling Data | Integrate scheduling data for effective maintenance planning. | YES | YES | ||
| Scheduling System Integration | Sync with SAP, Maximo, and other systems for seamless work order management. | OPTIONAL | YES | ||
| Scheduling Data Historian | Track and analyze past scheduling data to improve future planning. | YES | YES | ||
| Forced On EHT Manager | Manage your forced on circuits to tune your system and correct problematic circuits | YES | YES | ||
| Nuisance EHT Manager | Filter out nuisance alarms to reduce unnecessary maintenance actions. | YES | YES | ||
| Freeze Log Manager | Track incidents of freeze events and their resolutions. | YES | YES | ||
| Multiple Facility Manager | Manage heat trace systems across multiple facilities. | YES | YES | ||
| User Audit Trail | Track all user actions for accountability and security. | YES | YES | ||
| Work Order Generation | Our team generates heat trace work orders directly in your scheduling system. | YES | |||
| 24/7 Remote Force On/Off Support | Immediate remote support for critical actions. | YES | |||
| 24/7 Technical Support | Round-the-clock technical support from our experts. | YES | |||
| Field Labour Support | A part-time field asset to supplement your maintenance team with heat trace assessments, troubleshooting and repair services | OPTIONAL | OPTIONAL | OPTIONAL | OPTIONAL |
FAQ
What's the difference between monitoring and management in SmartTrace™?
Monitoring in SmartTrace refers to real-time tracking and alerting of your heat trace systems’ performance. Management, on the other hand, involves actively controlling and optimizing those systems. With SmartTrace, you get both, ensuring your heat trace infrastructure is not only monitored for issues but also managed to prevent them.
What's the difference between monitoring and management in SmartTrace™?
Monitoring in SmartTrace refers to real-time tracking and alerting of your heat trace systems’ performance. Management, on the other hand, involves actively controlling and optimizing those systems. With SmartTrace, you get both, ensuring your heat trace infrastructure is not only monitored for issues but also managed to prevent them.
My controllers aren't networked. How can SmartTrace™ help?
We have extensive experience in networking heat trace controllers, and we often utilize radio technology to achieve this. The best part is that this is a proven and cost-effective solution. It allows for seamless communication between controllers and the SmartTrace platform, ensuring comprehensive monitoring and management.
Is SmartTrace™ a subscription service?
No, SmartTrace is not a traditional subscription service. It’s a Software-as-a-Service (SaaS) platform, which means you have continuous access to the latest updates and features as part of your usage. We are constantly improving and enhancing SmartTrace to provide you with the best experience.
Who owns my data when using SmartTrace™?
You own your data. At EHT Group, we understand the importance of data security and privacy. Your data is yours, and we ensure its confidentiality and security.
Why is SmartTrace™ in the cloud?
SmartTrace is hosted in the cloud for several reasons. It provides universal accessibility, allowing you to monitor and manage your heat trace systems from anywhere. The cloud offers unlimited data storage and computational power, ensuring scalability and robust performance for your needs.
We're concerned about getting SmartTrace™ approved for our facility.
SmartTrace is an extremely secure platform, and we have developed a specific integration method that aligns with facility heat trace networks. It’s important to note that SmartTrace is already installed and trusted in some of the world’s largest oil and gas facilities, which speaks to its reliability and security. We can work closely with your team to address any concerns and ensure a seamless implementation process.
What types of heat trace systems can SmartTrace™ monitor and manage?
SmartTrace is designed to connect to a wide range of heat trace controllers, assuming they have communication capability. This includes controllers from major brands such as nVent (Raychem / Digitrace), Thermon, Nextron, Chromalox, and even PLC-based heat trace controllers. If there’s a controller that SmartTrace currently can’t connect to, our team is continually expanding our compatibility, and we can have it integrated within a week or two to ensure comprehensive monitoring and management.
How does SmartTrace™ help reduce operational and maintenance costs, including power consumption and CO2 emissions?
SmartTrace provides real-time insights into your heat trace systems’ performance, enabling you to identify and address issues proactively. This not only reduces the need for costly emergency repairs and minimizes downtime but also plays a crucial role in optimizing how your heat trace systems operate and are configured. This optimization can lead to significant power savings and a reduced CO2 footprint, making it not only a cost-saving solution but also an environmentally conscious one. Over time, these benefits translate into both financial and sustainability gains for your facility.
Can I integrate SmartTrace™ into my existing facility infrastructure?
Yes, SmartTrace is designed for easy integration into existing heat trace systems. Our team can work with your facility to seamlessly incorporate SmartTrace into your operations, whether your controllers are networked or not.
What kind of support and training do you offer for SmartTrace™ users?
We offer comprehensive training and support to ensure you get the most out of SmartTrace. Our team will guide you through the setup process, provide training for your staff, and offer ongoing support to address any questions or issues that may arise.
Can SmartTrace™ be customized to our specific facility needs?
Absolutely. SmartTrace is designed to adapt to the unique requirements of your facility. We understand that no two facilities complete heat trace maintenance activities in the same way. That’s why SmartTrace’s management processes are entirely customizable. This includes tailoring how we integrate your facility’s scheduling and process data into SmartTrace. We work closely with you to ensure that SmartTrace aligns seamlessly with your specific processes and needs, offering a personalized solution that maximizes efficiency and effectiveness.
SMARTTRACE™ NETWORK CONFIGURATION
At EHT Group, we specialise in heat trace networking solutions. SmartTrace™ is built to utilize simple robust networking and conductivity principles to ensure reliability and future troubleshooting.
No proprietary hardware is required.
SmartTrace™ is perfect for both large-scale installations, and small applications where no network infrastructure is in place (think water towers or remote locations.)
01. STANDARD INFRASTRUCTURE
SmartTrace™ will connect to a heat trace infrastructure where existing hardwired connections to heat trace panels (EHT) are already established.
This will typically consist of a networked system consisting of a fiber network and serial media converters.
02. RADIO COMMUNICATION
We are radio communication experts.
Radios are a perfect solution to connect hard-to-reach heat trace panels where traditional wiring is unfeasible.
Traditionally we utilize industrial 900MHz ad 2.4GHz serial radios.
03. REMOTE CELLULAR COMMUNICATION
Perfect for small applications in remote locations. Think pump stations, water towers, and pump houses.
Locations, where heat trace infrastructure exists but no existing network infrastructure, are in place.
SmartTace will connect to industrial cellular network equipment we install inside your heat trace controllers.
